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Returns & Exchanges

We hope you are delighted with your purchase but if for any reason you want to return or exchange an item then that is not a problem. Please send it back in an unused condition with its labels and in the original packaging within 14 days with a returns form.

Please click here to download our returns form.

You are responsible for the cost of returning the goods unless the item was damaged or a wrongly dispatched item. (We don't build in a return cost into items like some larger companies as this would increase our prices to customers)

We always try to give accurate honest descriptions & images to show the item as clearly as we can. We try to give accurate colour representations but this can vary according to your own images shown on screens.

If the item is faulty you will receive a refund in full including the original postage, please email us at customercare@rosie-loves.co.uk to request the pre-paid return label. You will not receive a refund of the original delivery charges or cost of returning the product to us unless the item is faulty.

Goods must be returned within 14 days please ensure you re-pack the item to prevent damage in transit we cannot refund a lost or damaged in transit item or if the wrong address was provided when making the order.

All personalised items cannot be returned except if damaged in transit to you.

Goods will be checked when received back to us, we will email you to confirm its arrival in good condition then we can process your refund. Please allow 10 working days for us to receive items returned and process any refund.

We are of course happy to replace or refund damaged items, unfortunately these things can happen during delivery. Please check the item carefully upon receiving your delivery and report damage within 48 hours. Please send a photo of the damage to customercare@rosie-loves.co.uk

We are a small business and are not able to refund items used for several weeks and accidentally broken while being used, such as mugs and plates. Thank you for your understanding.